1. Data controller:
The data controller is Paul Buck Limited, registered in England and Wales.
Registered office:
20 Wenlock Road
London
N1 7GU
United Kingdom

2. Information We Collect
When you submit a request through our website, we may collect the following information:
Full name
Address
Telephone number
Email address
Details of the service required

3. How We Use Your Information
Your information is used solely to:
Process and manage service bookings
Provide pricing information
Coordinate attendance with approved engineers
Send essential service related communications
We do not sell, rent, or share your data for marketing purposes.

4. Lawful Basis for Processing
We process personal data under the following lawful bases:
Performance of a contract
Legitimate interests related to arranging emergency services

5. Data Retention
Booking and communication records are retained only for a reasonable period required for accounting, customer service, and legal purposes.

6. Data Sharing
Your information may be shared only with the attending engineer or service provider for the purpose of fulfilling your booking. All engineers operate independently and are responsible for their own data handling once work has commenced.

7. Your Rights
You have the right to request access to, correction of, or deletion of your personal data.
Privacy related requests can be made by contacting:
support@emergencyplumbinganddrainageservices.co.uk

8. Cookies and Analytics
This website uses essential cookies required for site functionality and basic analytics to understand website usage. We do not use advertising trackers or third party behavioural tracking cookies.