How fast can you attend?
A qualified local engineer is dispatched as soon as possible once your booking is confirmed. Attendance times vary depending on location, demand, and availability.
Do I pay a call out fee?
No. There is no separate call out fee. The fixed price includes attendance, travel, and the first hour of labour.
What if the job takes longer than the first hour?
If additional time is required, half hour rates apply as listed on the Pricing page. You will always be informed and agree before any further charges are applied.
Are the engineers qualified and insured?
Yes. All attending engineers are fully qualified and insured through our approved national network.
Do your prices include VAT?
Yes. All prices shown are fully inclusive. We are not VAT registered, so there is no VAT to add.
What areas do you cover?
We provide nationwide UK coverage, including evenings, weekends, and bank holidays.
What payment methods do you accept?
Payment is taken securely by phone or via a payment link to confirm your booking.
Can you help businesses as well as households?
Yes. We provide services for both residential and commercial customers.
Do you guarantee a callback?
We aim to call you back within minutes of receiving your request to confirm availability and pricing.
Is there any obligation to book after the callback?
No. The callback is to confirm availability and pricing. There is no obligation to proceed unless you are happy to book.
Why are emergency and out-of-hours prices higher?
Emergency and out-of-hours pricing reflects engineer availability, rapid response, and work carried out during evenings, weekends, or bank holidays.
What is included in the fixed price?
The fixed price includes the engineer's attendance, travel, and the first hour of labour. Any required parts are quoted separately if needed and agreed before work continues.